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The Coronavirus Outbreak - What is happening?



Last updated: 23/03/2020

What is happening?

We, like all responsible tour operators, have been monitoring the current Coronavirus outbreak and look forward to it being eventually brought under control. The world has been through many challenging situations like this and they all do come to an end at some point.

During this period we would like to assure you that we are continually monitoring the key information channels including the UK Foreign and Commonwealth Office (FCO) announcements and abiding by all their advice.

Will my tour go ahead?
Most destinations do not have any British Government advice against travel as a result of Coronavirus, so we would therefore like to reassure you that we have every intention of proceeding with your tour as planned. We are all extremely pleased with the continued support we are receiving from both clients and suppliers alike during these challenging times.

Should circumstances at the tour location change or the FCO change the travel advice for a specific area/resort that may impact on your tour then rest assured we will be in contact with you immediately.

We have tours travelling to Europe within the next month. Should we cancel?
Given the increasing restrictions on travel and social contact across many European countries it is quite possible you may be forced to cancel tours to areas directly affected by the spread of coronavirus, either due to traveller cancellations or Foreign Office travel advice. If you are forced to cancel your tour with us and the tour is within cancellation terms, we will work with you and our suppliers to limit your liability.

We have tours travelling to Europe more in the next 2-3 months. Should I cancel?
If possible, while there remains a chance that your tour(s) could yet travel, our advice is to wait until closer to the cancellation date. We will not let you pass any deadlines or enter into any cancellation charges without notifying you and giving you the chance to make an informed decision. If you are forced to cancel your tour with us, outside of normal cancellation terms, then of course you will not be charged. What about tours due to travel from July onwards? For any tours travelling later in the summer, there is still time for the situation to improve and for tours to hopefully operate normally. While there remains a good chance that these tours will still travel, we would encourage you not to cancel yet and, if possible, encourage your passengers not to cancel.

Can we change a tour to depart on a later date?
If you wish to consider postponing a tour to a later date for travel in 2020, please contact us to discuss your options. We will try everything we can to change your tour to a later date, subject to availability on all components currently booked. It may be necessary that some of the components may have to be amended to best fit the itinerary.

How will we know whether the spread of coronavirus is affecting a destination we are due to travel to?
We are monitoring the position closely and take our own travel advice directly from the Foreign Office. If we believe there is a change in the travel advice that affects one of your contracted tours and we have not heard from you, we will contact you.


For general information on Coronavirus (COVID-19):

Here are some useful and informative links that you may also wish to independently review:

GOV.CO.UK - Travel advice: coronavirus (COVID-19)

NHS - Coronavirus (COVID-19)

WHO - Coronavirus disease (COVID-19) outbreak

ABTA Coronavirus advice for customers

ABTOT - Knowing your legal obligations

Foreign & Commonwealth Office Advice

BBC News - Coronavirus pandemic

Coach Tourism Association (CTA) - Cancellations and Refunds

Eurotunnel - Latest on Covid-19

DFDS - Passenger-ferries Corona-virus updates



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